An event-driven engine fires the right SMS, email or WhatsApp the moment something happens — over your own accounts — while a forensic audit trail records who did what, when, and from where, with a before/after diff on every change.

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SMS · Email · WhatsApp Bring-your-own provider Merge-tag templates 5W audit trail

Notification Rule · Live ON

EVENT

Reservation confirmedRES-2026-00042

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TEMPLATE · BOOKING CONFIRMATION1 SEG · 122

Hi {{guest_name}}, booking {{reservation_no}} is confirmed for {{arrival_date}} · Rm {{room}} · {{nights}}n.

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CHANNELS

SMS Email WhatsApp

Delivery log · today

Sent1,284

Delivered1,251

Failed · retrying33

// EVENT-TRIGGERED MESSAGING

Fire the right message the moment something happens.

Rules listen for business events and dispatch a message automatically — no one has to remember to send it. Supported events span the whole system, not just the front desk.

Reservation lifecycle — created, confirmed, checked-in, checked-out, cancelled, no-show and an arrival reminder each fire their own message.

Money events — folio payment received and folio settled; sale invoice created, confirmed, paid or overdue; payment and receipt vouchers.

Sales & procurement — quotations and orders; purchase orders, GRNs and purchase invoices all trigger their own notifications.

People & CRM — payslip generated and salary paid; leave approved or rejected; loan approved and installment due; CRM lead created/assigned and deal won/lost; plus e-commerce order events.

Notification rules — bind an event to a template and channel, with an optional send delay (e.g. an arrival reminder the day before), conditions, and a branch/property scope. Switch any rule on or off independently.

Event Catalog · Rules SYSTEM-WIDE

reservation.confirmedSMS · MAIL · WA
reservation.arrival_reminder−1 DAY
folio.payment_receivedSMS · MAIL
invoice.overdueMAIL + PDF
payroll.payslip_generatedMAIL
hr.leave_approvedWA
crm.deal_wonOFF

One engine, every module: reservations, folios, invoices, quotations and orders, purchases, vouchers, payroll, leave, loans, CRM and e-commerce all publish events you can wire to messages — each rule scoped to a branch or property and toggled on or off on its own.

// TEMPLATES & MERGE TAGS

Author each message once. Drop in live data.

Write the SMS body, email subject and body, and WhatsApp text per channel, then insert live values with simple merge tags. A live preview renders sample data — and the SMS editor counts characters and segments as you type.

Template Editor · Booking Confirmation 3 CHANNELS

SMS Email WhatsApp

Dear {{guest_name}}, your reservation {{reservation_no}} at {{branch_name}} is confirmed. Arrival {{arrival_date}}, departure {{departure_date}}. Balance due {{balance_due}}.

 CHARS 148SEGMENTS 1 

AVAILABLE MERGE TAGS

 {{guest_name}} {{reservation_no}} {{room}} {{nights}} {{balance_due}} {{invoice_no}} {{invoice_total}} 

LIVE PREVIEW · SAMPLE VALUES

Dear Ahmed Raza, your reservation RES-2026-00042 at Pearl Continental is confirmed. Arrival 06 Jul, departure 09 Jul. Balance due 24,000.

Merge variables, everywhere

Drop in live data with simple merge tags — guest name, reservation number, arrival and departure dates, room, nights, balance due, invoice number and total, payslip figures, and company or branch details. The right values are resolved per message when it sends.

Live preview & SMS metering

A live preview renders your template with sample values so you see exactly what the guest gets. The SMS editor shows character count and segment count as you type, so a longer message never surprises you on cost.

Starter template library

Dozens of pre-built, ready-to-use templates — booking confirmation, payment received, invoice-overdue reminder, quotation, order confirmation, payslip, leave decisions, order dispatched-with-tracking and more. Clone one into your account and tweak it. Each ships with SMS, email and WhatsApp variants, and several email templates auto-attach the document PDF.

// CONNECT YOUR ACCOUNTS

Bring your own provider, per channel.

Nothing is hardcoded — you connect your own SMS, email and WhatsApp accounts. Secrets are masked on screen and encrypted at rest, with a per-channel daily send cap and a one-click send-test to any number or address.

SMS

Send over Twilio, or plug in a low-cost Android SMS gateway. Connect your own account and keep your existing rates and sender ID.

Email

Deliver through your own SMTP server or the Gmail API, so guest mail arrives from your domain. Several email templates auto-attach the document PDF.

Use the official Meta Cloud API with your pre-approved templates, or connect a WhatsApp gateway. Reach guests on the channel they already read.

Secrets stay safe — provider credentials are masked on screen and encrypted at rest, so keys never sit in the clear.

Guardrails & testing — set a per-channel daily send cap, and use one-click "send test" to fire a message to any number or address before you go live.

// CAMPAIGNS & DELIVERY LOG

Blast a whole audience — and see exactly what landed.

Send a personalized SMS, email or WhatsApp campaign to every guest, supplier or employee, and track every single message in a filterable delivery log with automatic retries.

Bulk campaigns

Blast SMS, email or WhatsApp to a whole audience — customers and guests, suppliers, or employees — with per-recipient personalization on name, phone and email. Sending is throttled, and you get back a sent/failed summary when it's done.

Delivery log & retries

Every message is logged with its channel, recipient, the document it relates to, the provider status, the cost, and any error — filterable by channel, status, event, date and recipient. Failed messages auto-retry, and you can re-send any of them manually.

Best-effort delivery

Messaging is best-effort by design: a provider hiccup never blocks a front-desk action. Check a guest in, take a payment, settle a folio — the operation completes even if the SMS is slow, and the message simply queues and retries.

Delivery Log · Today FILTERED

All · 1,284 SMS 812 Email 341 WhatsApp 131 Failed 33

 RECIPIENTCHANNELSTATUS 
 Ahmed Raza · +92 300 ···SMSDELIVERED 
 R. Fatima · r.f@mail.comEMAILSENT 
 S. Malik · +92 321 ···WADELIVERED 
 K. Iqbal · +92 333 ···SMSFAILED ↻ 
 N. Sheikh · +92 345 ···WADELIVERED 

 REL: RES-2026-00042COST 1,180 · RE-SEND 33 → 

// AUDIT TRAIL & ACTIVITY LOG

Who did what, when, and from where.

A tamper-evident record of every action — the compliance backbone owners, auditors and franchise head-offices rely on. Full "5W" capture on every logged action, with the exact before/after values that changed.

Full "5W" capture — who (user, session, IP, device/browser), what (the action and exact before/after values), when (timestamp), where (screen, route and method), and for what (a human label such as "Sale Invoice / SI-2026-00063").

Three capture layers — automatic logging of every record create / update / delete with a field-level before-and-after diff; logging of every successful data-changing request (with passwords and secrets stripped out); and explicit security events — successful logins, logouts, and failed login attempts flagged as warnings.

Broad entity coverage — sales invoices, returns, orders and quotations; delivery notes; purchase invoices, returns, orders and GRNs; vouchers and journal entries; payments; installment plans; stock transfers, counts and adjustments; customers, suppliers, products, ledgers; users and roles; and more — each auto-labelled with its document number.

Severity levels — info / warning / critical, so high-risk actions like deleting a user, deleting an invoice, or a failed login stand out at a glance.

Transaction Trail · SI-2026-00063 TIME-ORDERED

Invoice created09:14 · INFO

sara.k · web · 10.0.4.21

Total updated11:02 · WARNING

bilal.a · web · 10.0.4.55

 BEFOREtotal 48,000 → AFTERtotal 52,500 

Payment received14:37 · INFO

sara.k · web · 10.0.4.21

Failed login attempt15:09 · CRITICAL

unknown · api · 203.0.113.9

Rich filtering

Search by user, document, action, severity, source (web / api / system), IP, date range, branch and record type — with smart filter suggestions.

Transaction trail

Pull the complete, time-ordered history of a single document — "every change to invoice SI-2026-00063" — from its own page, with a side-by-side before/after diff on any event.

At-a-glance stats

Events today / this week / this month, critical events today, failed logins this week, and the most active users — surfaced up top.

CSV export

Export the audit trail — respecting the active filters — for external review and compliance archives.

// EVERYTHING IN THE BOX

The full notifications & audit capability list.

Every capability of the Notifications & Audit Trail module, at a glance.

Event-triggeredRules listen for business events and dispatch automatically

Reservation eventsCreated, confirmed, check-in/out, cancel, no-show, arrival reminder

Folio & invoice eventsPayment received, folio settled, invoice paid or overdue

Procurement eventsQuotations, orders, purchase orders, GRNs, invoices, vouchers

HR eventsPayslip, salary paid, leave decisions, loan & installment

CRM & e-commerce eventsLead created/assigned, deal won/lost, order events

Per-channel templatesSMS body, email subject + body, and WhatsApp text

Merge variablesGuest, reservation, dates, room, balance, invoice, payslip, branch

Live preview & meteringSample values render; SMS shows character & segment count

Starter libraryDozens of pre-built templates, cloned with all three variants

Auto-attach PDFSeveral email templates attach the document PDF

Notification rulesBind event → template → channel with delay, conditions, scope

SMS providersTwilio or a low-cost Android SMS gateway — your account

Email & WhatsAppSMTP or Gmail API; Meta Cloud API or WhatsApp gateway

Secure & guardedSecrets masked & encrypted, daily send cap, one-click test

Bulk campaignsGuests, suppliers or staff, personalized & throttled

Campaign summaryEvery campaign returns a sent/failed count

Delivery logChannel, recipient, document, status, cost, error — filterable

Auto-retry & re-sendFailed messages retry and can be re-sent manually

Best-effort deliveryA messaging hiccup never blocks a front-desk action

5W audit captureWho, what (before/after), when, where and for what

Three capture layersRecord diffs, data-changing requests, security events

Security eventsLogins, logouts & failed attempts flagged as warnings

Broad entity coverageSales, purchases, vouchers, stock, master data, users & roles

Severity levelsInfo / warning / critical so high-risk actions stand out

Rich filteringUser, document, action, severity, source, IP, date, branch

Transaction trailPer-document history with side-by-side before/after diff

At-a-glance statsEvents by period, critical today, failed logins, active users

CSV exportExport the audit trail, respecting active filters

// KEEP EXPLORING

Automate the messages. Account for the actions.

Wire your own SMS, email and WhatsApp accounts, clone a starter template, and watch every event message itself — with a forensic trail behind every change.